Shipping policy

At Tossa Del Mar® LLC, we are committed to providing our customers with a seamless and efficient shopping experience. We understand that the shipping process is a crucial part of this experience, and we want to ensure that you receive your orders in a timely and hassle-free manner. Please take a moment to review our shipping policy outlined below:

Shipping Methods:

We offer various shipping methods to cater to your specific needs:

  1. Standard Shipping: This is our default shipping method and is available for all orders. Delivery times may vary depending on your location, but it typically takes between 5-7 business days.
  2. Expedited Shipping: For customers who need their orders sooner, we offer expedited shipping options. This method usually takes between 2-3 business days and may incur an additional cost.
  3. Free Shipping: We offer free standard shipping on orders over a certain amount. Please refer to our website or promotions for current eligibility requirements.
  4. International Shipping: We ship to select international destinations. International shipping times and costs may vary. Please refer to our website for more details.

Order Processing Time:

All orders are processed within 1-3 business days of receiving the order. During peak seasons or promotions, order processing may take longer.

Shipping Fees:

Shipping fees are calculated based on the shipping method chosen, the destination, and the weight and dimensions of the items in your order. You can view the shipping fees during the checkout process before finalizing your order.

Tracking Your Order:

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or the carrier's website.

Delivery Time:

Delivery times may vary depending on the shipping method and your location. While we strive to meet the estimated delivery times, please note that they are not guaranteed. Delays may occur due to factors beyond our control, such as weather conditions, carrier issues, or unforeseen circumstances.

Shipping Restrictions:

We do not ship to P.O. boxes or APO/FPO addresses. Please provide a valid street address for accurate delivery.

Damaged or Lost Shipments:

In the rare event that your order is damaged during transit or lost, please contact our customer support team immediately at info@tossadm.com

We will work with the carrier to resolve the issue and ensure you receive a replacement or refund.

Order Changes and Cancellations:

If you need to make changes to your order or cancel it, please contact us as soon as possible. Once an order has been shipped, we cannot make changes to it.

If you have any questions or need further assistance regarding our shipping policy, please don't hesitate to contact our customer support team at info@tossadm.com.

Thank you for shopping at Tossa Del Mar® LLC. We appreciate your business and look forward to serving you with high-quality products and exceptional service.